Customer Testimonials

Since I’ve been on Team Nissan, very impressed with your Service Team. ⭐️⭐️⭐️⭐️⭐️

Samantha Miller was very kind. Her customer service and professionalism did not get unnoticed. Samantha truly cares about her clients. I felt Very fortunate to meet her. Thanks Samantha for making me feel welcome. It was a great experience.

⭐ **Extremely Disappointed — Nothing but Broken Promises and the Runaround\!** I don’t typically write negative reviews, but after months of frustration, broken promises, and getting absolutely nowhere, I feel this one is well deserved\. I purchased a brand\-new vehicle from this dealership, and what should have been an exciting experience has turned into one headache after another\. Since purchasing my vehicle, I’ve been trying to obtain my five\-year inspection sticker\. My salesman originally told me it would come with my registration\. When it didn’t, he told me he would let me know when it came in\. ... Read More

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Google - Oct 22, 2026

⭐ **Extremely Disappointed — Nothing but Broken Promises and the Runaround\!** I don’t typically write negative reviews, but after months of frustration, broken promises, and getting absolutely nowhere, I feel this one is well deserved\. I purchased a brand\-new vehicle from this dealership, and what should have been an exciting experience has turned into one headache after another\. Since purchasing my vehicle, I’ve been trying to obtain my five\-year inspection sticker\. My salesman originally told me it would come with my registration\. When it didn’t, he told me he would let me know when it came in\. Months later, his story completely changed, and suddenly it was MY responsibility to obtain it\. Yesterday, I physically returned to the dealership to get this resolved\. I spoke with the head of the service department AND the employee responsible for handling registrations and tags\. Despite speaking with both of them, I STILL left without an inspection sticker or a resolution\! Apparently, other customers were given a card allowing them to obtain their inspection stickers at an inspection station\. I was never provided one, and even after asking yesterday, I still couldn’t get one\. How difficult can something this simple possibly be? While I was there, my vehicle had approximately 7,200 miles on it, and I was told I needed a tire rotation, which I paid for\. Then, after leaving, I realized they hadn’t even reset my service reminder light\. I had to go elsewhere and PAY someone to reset something that should have been taken care of before my vehicle was returned to me\. I’ve purchased numerous brand\-new vehicles over the years, including three from Delaware dealerships, and have NEVER experienced this kind of aggravation over an inspection sticker\. What disappoints me the most is the complete lack of accountability and follow\-through\. My salesman has repeatedly told me things that never happened, and every time I attempt to resolve the issue, I seem to get a different explanation\. I shouldn’t have to continuously call, follow up, drive back to the dealership, and speak with multiple employees just to get something handled that should have been taken care of when I purchased the vehicle\. **I absolutely love my vehicle, but the customer service after the sale has been beyond disappointing\. Once the paperwork was signed and the sale was made, it certainly feels like customer satisfaction stopped being a priority\.** I wasn’t going to leave a negative review, but after yesterday’s experience, I feel other potential customers deserve to know what my experience has been\. **Selling a vehicle is easy\. Standing behind your customers AFTER the sale is what truly defines a dealership\. Unfortunately, this dealership has fallen very short of that expectation\.

Not professional at all ive been playing phone tag with their key guy trying to get an appointment finally got an appointment and he canceled we live an hour away now this is not an easy trip, do better

Viktor the man who took care of me was extremely professional and helped me every step of the way with a win for me and a win for him a drove off the lot with a BRND NEW car. I could even believe it he went alive and beyond to make sure I was satisfied. I couldn’t endorse none other then victor vile to Handel you steps to free road independence on the road. I thank him for the help

Parts counter guy is quick and knows what he's doing without attitude. Really appreciate the help

Sheritan’s services were prompt & thoroughly performed. The Nissan representative kept me apprised every step of the way. Although the services were covered by Nissan; I’m still waiting for my copy of the invoice that was supposed to be sent to me via email by Sheridan.

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I try not to leave negative reviews. It's just starting to become ridiculous with Sheridan Nissan. This is just something small. 2023 Nissan Rogue purchased from Sheridan. 22k miles. Lifetime oil change club. Pristine engine compartment, drip oil on the engine while replacing oil. Start my car up and the date and time is set to 12/25/25 4 hours forward. Call my advisor she's never heard of that happening. Manually reset it, it's probably from testing the battery. Also, I don't think they've have customer wifi since I bought my car there at the end of 2023. If you ... Read More

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Google - Oct 18, 2026

I try not to leave negative reviews. It's just starting to become ridiculous with Sheridan Nissan. This is just something small. 2023 Nissan Rogue purchased from Sheridan. 22k miles. Lifetime oil change club. Pristine engine compartment, drip oil on the engine while replacing oil. Start my car up and the date and time is set to 12/25/25 4 hours forward. Call my advisor she's never heard of that happening. Manually reset it, it's probably from testing the battery. Also, I don't think they've have customer wifi since I bought my car there at the end of 2023. If you wrote a review for all the issues I have had with their services it would be 3 pages long. A while back, My car needed new tires after 15k miles. Ordered Goodyear WeatherTech 2. Get there for my appointment, at 7am. Around noon I decide to use there shuttle, they tell me they're waiting on the 4th tire to come. My car isn't finished until 5pm. Took almost an hour for the shuttle to come get me. My car is now shaking at high speed. They didn't balance the last tire or put any weights on it. So now back to Sheridan, another 8 hours they have my car to rebalance all the wheels. Now car shudders a little while breaking, they said one of the rotors may be warped at 15k miles. Alignment is off. We barely drive this thing. Should have just went with Toyota, zero problems with Toyota service or vehicle. At this point I would rather pay for my oil changes and try Conicelli Nissan in PA.

The manager of the service department was very nice and helpful

Always great customer service and speedy service. Love the service team at Nissan Sheridan

Just a friendly reminder that I do not own this car . This is now the 5th time I am getting contacted about a service on a vehicle 🚗 do not own. Please update your records.

Staff was Professional, service completed in a timely manner. I like the waiting area, it has 3 little work space areas with wifi access, I was able to attend a work meeting while waiting on on my car to be completed.

Quick and efficient! They even washed my car 😊

Very great service from the rep. He ensured that the service was done and made sure my vehicle was prioritized in a timely manner.

I have a new Nissan and went to this location to charge my EV. The manager was not nice. Even though they barely had any customers. Very unfriendly and rude! Also Nissan routed me to this location. However, none of the EV chargers work for their customers. I will not go here to buy another vehicle after my experience.

I had a wonderful experience at Sheridan Ford! My husband and I went in for a test drive, not expecting to leave with a car. Jefery was amazing. He was honest, straight forward and not pushy at all. He worked with us and for us and we ended up leaving with my dream car!

Extremely courteous and professional towards servicing my vehicle.

Great service as always! Fast and accurate

Matt and Bill are exceptional, they make my appointments and service has been great. True professionals!

I am a new customer and this was my first experience visiting the service department. I brought in my new car for a thumping coming from the floor board when I steered the car. It turned out to be my aftermarket floor mat shifted forward and was rubbing the steering shaft. Now I understand that was my error and could not be covered under warranty. But they also did a 24 point inspection on a car with only 1600 miles on it and charged me $95. That would had been something that I would have just moved the mat back and tell the ... Read More

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Google - Oct 13, 2026

I am a new customer and this was my first experience visiting the service department. I brought in my new car for a thumping coming from the floor board when I steered the car. It turned out to be my aftermarket floor mat shifted forward and was rubbing the steering shaft. Now I understand that was my error and could not be covered under warranty. But they also did a 24 point inspection on a car with only 1600 miles on it and charged me $95. That would had been something that I would have just moved the mat back and tell the customer. So I payed $ 95.00 just to move a mat. And they also won’t shuttle you out of state or over any bridges. The dealer had no problem going into MD to pick me up to lease the car. I will say though that Jeff the service advisor is a pleasant person to deal with. In the end when my lease is up, I will not do business with them in the future.

Recently purchased my 2025 Nissan Altima from here and the staff was very friendly and helpful. Special shout-out to Carlos, for all his help with this process.

I wasn't planning on buying another Nissan because if the CVT faulty transmission but Mike Balini listen to my concerns and for what I wanted in a vehicle. I felt like when he was done with me, he had custom built the Nissan Kicks to my specifications. Mike is the best salesman I've had the honor to do business with. The same goes for Jon in financing.

They did a diagnostic and quicker than expected because they did not find the warning message that came on and believe it is because I went to caliber collision and believed they did a rest. To fix the issue need to wait to see if it happens again and then bring it back.

Only place I ever get my truck serviced at. Great helpful people especially the service manager Duane , he makes sure everything is right and 100% goes the extra mile to make sure you leave happy

Great service professional staff, The waiter room is comfortable, adding coffee and water to anyone that would like it, which is a great asset

Really enjoyed working with Taleah. I will ask for her every time I visit. Wait time was as expected.

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Ulysses was great! The whole team made my first car buying experience easy and fun. Got a great deal on my trade in. Would highly recommend.

I’m so glad we purchased our Nissan Sentra from Sheridan. The buying and test driving experience was easy, low-pressure and relaxed. Bob, our sales advisor has been attentive, patient and knowledgeable from the day of purchase til now-5 months later he still makes himself available to answer any questions and concerns be it tire pressure or specific features. He lets us know we are welcome to call or come in person. They don’t just wave you out the door when you drive off the lot-they’re there for you. Honest, reliable, friendly people are all here at Sheridan.

Nissan is very informative about things that need to be done on my car, they follow up, and they are pleasant. It’s easy to make an appointment and you feel comfortable picking up and dropping your car off.

Dwayne, Service Manager, corrected the issue I had with my bill. Although I never got a response from Chip, Sheridan owner, I appreciate the customer service from Dwayne. Thank you.

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he ... Read More

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Google - Oct 2, 2026

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he promised, or his team said they would do, THEY DID! Go to SHERIDAN, ask for Jef! FIVE STARS *****

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he ... Read More

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Facebook - Oct 2, 2026

I cannot say enough about Sheridan Ford and our experience the day we bought my new 2026 Ford Explorer Tremor. Jef (with 1 F) was absolutely amazing. Immediately I could trust him. We told him about our previous experience at another dealership, and he ensured that I would not have that experience... and he didn't disappoint. Langston was also amazing, getting us pre-approved in minutes, filing our paperwork and making sure we were getting the fairest deal possible. Brandon in finance was also wonderful! He had us in and out as quickly as possible and with a great rate! Everything he promised, or his team said they would do, THEY DID! Go to SHERIDAN, ask for Jef! FIVE STARS *****

Amazing car buying experience. Jefery Raunigk was professional, low pressure and easy to work with.

I came here for the check engine light and lack of acceleration, was diagnosed of the broken vacuum hose. They do not have the part in stock nor ETA for it. So I bought it myself and let them do the installation. The replacement part is a whole assembly consisting of not just the hose, but also a solenoid valve and a sensor. Since the sensor and solenoid valve wasn't broken, I asked them to keep the old part and the service advisor said ok. But when I picked up my car, I asked where the old part was, ... Read More

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Google - Oct 2, 2026

I came here for the check engine light and lack of acceleration, was diagnosed of the broken vacuum hose. They do not have the part in stock nor ETA for it. So I bought it myself and let them do the installation. The replacement part is a whole assembly consisting of not just the hose, but also a solenoid valve and a sensor. Since the sensor and solenoid valve wasn't broken, I asked them to keep the old part and the service advisor said ok. But when I picked up my car, I asked where the old part was, I was told it is already thrown away. Also, they frequently failed to answer phone call or respond to text messages.

Best of the best honest, reliable and trustworthy. I been dropping off my vehicle for years thank you to Josh and Rodney. Very good guys.

Thanks guys awesome place great work.

(Translated by Google) Very kind and attentive, exceptional service. (Original) Muy amables y atentos, trato excepcional.

Enjoyed working with Matt

Everyone was very friendly and the job was done fast. Great job: thank you

This was my first time going for service at this location. Staff was courteous, knowledgeable and keep me up to date with the prognosis of my vehicle. The mechanic even sent me a video which was a nice touch.

Three was a recall on my suv and Sheridan took good care of it. Very good service and the customer service is exceptional.

Filled with honesty

My salesmen Gary Ford along with the Sheridan Family worked extensively to locate the vehicle I wanted. I have always been very particular in my choices of Ford Vehicles which sometimes made it very difficult to locate. However, the Sheridan Group has always found exactly what I'm looking for, and this is why I have always bought my vehicles at Sheridan Ford and will continue to do so in the future. If you're looking for a Ford, I would strongly encourage you to visit Sheridan Ford.

Love the communication and the clear explanation of any repairs u may need

You charge customers credit card to greedy

Horrible management never shop here

They were not willing to work with me or my warranty company. They told me that after what my warranty covered I would still owe them $1200. After I had told them I would prefer the FREE parts my warranty company offered they refused. They ended up charging me $380 for simply diagnosing my vehicle. Took my vehicle to a local shop and got the SAME work done that they were not willing to do for my $100 deductible. They essentially scammed me out of $380. Would not recommend going here if you want someone to be reasonable and to work with you.

Will not ever go back. The men I dealt with in the service department lack any type of active listening skills and one talked to me like I was a complete moron, and made up the most ridiculous reason for my car issues. I will gladly drive to MD or PA to have my car serviced in the future. Please train your staff better

I was contacted by Sheridan Ford in reference to a wiper arm recall on my 2022 F-350. They sent me two different dates and times. I chose September 8 @ 9am. The email and text message confirmed the appointment and stated it would take 2 hours to perform the work. Truck was dropped off at 8:30 am. I went back at noon, three hours later and the truck was sitting in the same spot it was when I left it. Even if they began the work at noon it still would have taken 2 additional hours. I went in, got my keys and left. My time ... Read More

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Google - Sep 9, 2026

I was contacted by Sheridan Ford in reference to a wiper arm recall on my 2022 F-350. They sent me two different dates and times. I chose September 8 @ 9am. The email and text message confirmed the appointment and stated it would take 2 hours to perform the work. Truck was dropped off at 8:30 am. I went back at noon, three hours later and the truck was sitting in the same spot it was when I left it. Even if they began the work at noon it still would have taken 2 additional hours. I went in, got my keys and left. My time is valuable and I purposely scheduled that time slot to work around it. They do not believe your time is valuable nor care about your experience. Why would you call and offer a specific date and time and not honor it? Then I got this request to submit a review. OK, you asked for it, here it is. This was my second experience with them, I wanted to order a 2027 F-450 King Ranch and was told I could not order one because they had a dually on the lot and could only get one a year. The one on the lot was not what I wanted and spending over 100k on a truck, I should get what I want. Bayshore had no issues ordering my new truck, so I'll be getting service there even though Sheridan is three blocks from my house.

After paying for a replacement coolant hose this is how the engine bay was left. All the residual coolant from leak was just left and not cleaned up. This is not the type of care I expect from a dealership. Almost 700 dollars and this the quality of work that was provided.

I have been a Nissan customer since 2017. In almost ten years, I have never once left a review. I am not someone who bothers. When I do leave one, it is for one of two reasons: the experience was so positive that I want to acknowledge the business publicly, or the experience was so poor that it needs to be addressed. This is the second kind. On Saturday, August 22nd, I came in for an oil change. Booking the appointment was easy. I am a member of the oil club package, which means I receive free oil changes for the ... Read More

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Google - Aug 23, 2026

I have been a Nissan customer since 2017. In almost ten years, I have never once left a review. I am not someone who bothers. When I do leave one, it is for one of two reasons: the experience was so positive that I want to acknowledge the business publicly, or the experience was so poor that it needs to be addressed. This is the second kind. On Saturday, August 22nd, I came in for an oil change. Booking the appointment was easy. I am a member of the oil club package, which means I receive free oil changes for the lifetime of my vehicle. When I arrived, I was helped by a gentleman named Bill (I never want to receive service from him again). When Bill pulled up my account, his exact words were, “I see we’re doing the lifetime oil club oil change.” I said yes, correct. He asked if I had the card. I told him no. Let me take some accountability here. I should have had the card with me. They do sometimes ask you to present it. But in almost ten years of giving this dealership my business, I have been asked for that card two times, maybe three at most. Not presenting it has become a habit, and that is on me. From there, Bill said, close to word for word: “I don’t know about my other counterparts, but I always ask for the card, because if we find out it’s not part of the package, I’m responsible, and in this economy I can’t afford to have someone else’s oil change come out of my pocket.” None of that extra information was necessary. All he needed to say was that if it turned out not to be an oil club oil change, he would be responsible for paying it. Complaining about the economy to a customer is not appropriate. I understand that times are tough, but saying all of that to me was unnecessary and unprofessional. The vehicle getting the oil change was purchased at the beginning of last year, so this was roughly my third oil change on it. Bill called me back up to the front to tell me he did not see an oil club membership or package on my account. I asked why not, since this was already my third oil change. He said, “I don’t see that you purchased one.” I explained that I did not purchase it. It was given to me for free. He looked at me as if I had three heads. I explained the full situation and even told him who my salesperson was, since that person would have knowledge of it. His tone and the way he looked at me were completely inappropriate. After Bill called my salesperson over to the service section, he did not follow up with me again. I assumed his questions had been answered, because my oil change was finished and I was on my way out. The administrative assistant handed me my paperwork, which clearly showed the oil club package on my account. My total was $0.00. Because it was right there on my paperwork, I asked Bill, “Hey, did you get that question answered?” He said no, that administration was closed and he would have to follow up. Then he added, “but it says you should have your card at every oil change,” and he physically pointed to the sign, almost chastising me. Again, I take accountability. I did not have my oil club card with me, and I should have. But the way Bill chastised me, pointing to the sign and looking up at me as if I needed to be scolded, was completely inappropriate and unprofessional. I have never completed a review in nearly ten years of being a customer here. This is my first. Do better next time, Bill.

I took my vehicle in to check for diagnostic codes because my car jutters. Paid $190 and no codes no answers.

I was very disappointed in the communication between the service desk manager, Rodney, and myself. . I often got a voicemail when checking on the status of the service on my car but my call did not get a timely return call or no return call at all. When I finally did talk to Rodney, he was very vague about the status of the work being done on my car and he had no idea what time the work would be completed. I ended up calling the general manager and again had to leave a message. It was very disappointing as ... Read More

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Google - Aug 20, 2026

I was very disappointed in the communication between the service desk manager, Rodney, and myself. . I often got a voicemail when checking on the status of the service on my car but my call did not get a timely return call or no return call at all. When I finally did talk to Rodney, he was very vague about the status of the work being done on my car and he had no idea what time the work would be completed. I ended up calling the general manager and again had to leave a message. It was very disappointing as was my previous service call . I am now considering a new Ford service department.

SCAM ALERT ⚠️ I had my car serviced at this dealership 8/17. My car came back in WORSE shape than it was brought in, and I only asked for a alignment. When I called and spoke with the service manager Bill, and told him, he said the mechanic said it came into the shop like that. Which is an absolute LIE!! When i told him how disappointed and upset I was, he didn't try to do any customer service recovery, he just said "Ok" They just want your $$$, they do NOT care about you or your car. You have ... Read More

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Google - Aug 17, 2026

SCAM ALERT ⚠️ I had my car serviced at this dealership 8/17. My car came back in WORSE shape than it was brought in, and I only asked for a alignment. When I called and spoke with the service manager Bill, and told him, he said the mechanic said it came into the shop like that. Which is an absolute LIE!! When i told him how disappointed and upset I was, he didn't try to do any customer service recovery, he just said "Ok" They just want your $$$, they do NOT care about you or your car. You have been warned‼️⚠️⚠️

Great selection of vehicles both new and preowned. And the dealership sit at a convenient location. Pretty good service department.

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I went in to get an oil change, tire rotation and gas line flush. When Mr vehicle was finished I was told my left front wheel lock was missing, I explain this is the only place I bring my vehicle for service, the manager proceeded to tell me they never touch my front wheel but yet I paid for a four wheel rotation. Did a pay for a return and didn’t get the service?

My daughter took her car there for service, they did not hook the radio back up because they took the dash apart and they broke a few pieces on the car and did not install everything back. She would have left it there but she needed her car back and they had no loaners. Emailed the manager and GM and no response tried calling many times and no return phone calls. gave them over a month to get back to us before writing this review. It's a shame I would not recommend their service department one bit.

The service dept was very bad I took my Murano to change ttansmision oil and they did not replace two filters and only 5 q of oil out of 10 q was replaced they did half xxx job with price of $250 I defenetly would not recommend this place for service

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Customers service here needs to be addressed.

I attempted to text previously. I was not pleased this time as I made it clear when I called that my car was 2004. And it was for transmission issue. You should have said then due to age of car you would not be able to help. You are the only ford Co that didn't believe they could obtain the tranny.

Purchased a brand new Ford F250 super duty and it was a nightmare immediately after I signed the paperwork. The finance department called me the next day and told me that I owe an additional thousand dollars on my initial Down payment payment due to their calculation errors. I told him that sounds like a Ford problem. I’ve already signed my paperwork and moved along. In addition to the truck, I purchased a hardcover for almost $2000. I had to wait and get the hardcover delivered to the dealership and have it installed. When I showed up to have the ... Read More

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Google - Jul 26, 2026

Purchased a brand new Ford F250 super duty and it was a nightmare immediately after I signed the paperwork. The finance department called me the next day and told me that I owe an additional thousand dollars on my initial Down payment payment due to their calculation errors. I told him that sounds like a Ford problem. I’ve already signed my paperwork and moved along. In addition to the truck, I purchased a hardcover for almost $2000. I had to wait and get the hardcover delivered to the dealership and have it installed. When I showed up to have the hardcover installed, I waited there for over two hours. Ford was not working on any cars because someone lost the keys to one of the cars that were in the service portal and we’re unable to move any cars through for additional assistance after waiting there for almost 3 hours I said please just give me the hardcover and I’ll install it myself. Keep in mind I had to fight to get my refund for the install installation cost. When I got home to install the hardcover, I noticed that it was damaged. Photos were sent to the service salesman and I requested a refund or a replacement. They fought me too, and now on anything until they eventually agreed to give me a replacement part. A month after the hardcover started leaking I called Ford and followed a formal complaint and they kept telling me to contact Sheridan directly. I’ve called Sheridan four times spoke with a manager once left a voicemail once and I’ve yet to get a resolution. When you buy $100,000 vehicle and you could treat it like dirt the second the paperwork assigned really leave a bad taste in your mouth. This is my final attempt before I file a BBB complaint. Hopefully they read this and they make some sort of positive resolution on this horrible situation.

I had a very disappointing experience with the service department at Sheridan Nissan. The customer service was poor, and the staff came across as dismissive and unprofessional. Bill, in particular, was extremely rude and made the entire situation more frustrating than it needed to be. Customers deserve to be treated with courtesy and respect, especially when bringing in their vehicles for service. Based on my experience, I would not recommend Sheridan Nissan’s service department. Management should seriously address how customers are being treated.

I received a recall. I tried to call to ask about it. They lead you to schedule an appt. No person EVER contacted me. This was 2 weeks ago. I took off work. I wrote in my appt area "recall for backup camera". I went to my appt. The guy looks, asks me if I'm having a problem with it. I tell him "yes." I also tell him that I tried to find out if they have the part. I even left a msg yesterday explaining. They did call back and left no message. He finds ... Read More

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Google - Jul 14, 2026

I received a recall. I tried to call to ask about it. They lead you to schedule an appt. No person EVER contacted me. This was 2 weeks ago. I took off work. I wrote in my appt area "recall for backup camera". I went to my appt. The guy looks, asks me if I'm having a problem with it. I tell him "yes." I also tell him that I tried to find out if they have the part. I even left a msg yesterday explaining. They did call back and left no message. He finds that the part won't be in until 2027!!! I took off work, I wrote what my appt was for AND I called them. His excuse was he doesn't schedule appts. No apology. Totally inconsiderate of me, the customer. Never again.

Get ur own financing and dont buy service contract. They will focus on payment not interest and will get kickback from lender for selling u on higher APR. Go to ur bank FIRST!!!!

(Translated by Google) At this dealership, I have the bad luck that every time I take my car in for a checkup or an oil and filter change, it always comes back with a problem it didn't have when I arrived. I don't know if it's just me, but every time I go in for an oil and filter change, my car always comes back with something wrong. This time, I left the air conditioning working, and two days later it stopped working, and one of the ignition coils is failing. I don't understand. (Original) En ... Read More

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Google - Jul 13, 2026

(Translated by Google) At this dealership, I have the bad luck that every time I take my car in for a checkup or an oil and filter change, it always comes back with a problem it didn't have when I arrived. I don't know if it's just me, but every time I go in for an oil and filter change, my car always comes back with something wrong. This time, I left the air conditioning working, and two days later it stopped working, and one of the ignition coils is failing. I don't understand. (Original) En este concesionario yo tengo la mala suerte que cada vez que yo llevo mi vehículo para chequeo o cambio de aceite y filtro cuando me la entregan Siempre sale con una falla con la cual no llegó al lugar no sé si es A mí que me sucede, pero cada vez que yo voy a cambio de aceite y filtro Siempre sale con un fallo mi vehículo. En esta ocasión lo deje con el aire acondicionado trabajando al 2 día dejo de trabajar y una bobina fallando no entiendo

My trip yesterday was a mixed bag. I took my vehicle in for an oil change. The staff in Service were not very warm. Almost a course, straight down to business feel. I requested not to have my vehicle go through the car wash and that was followed. Upon retrieving my vehicle after the oil change, i found it left with smudge marks on the passenger side front quarter panel, and had a couple drops of oil on my center console. How does that happen? I know accidents can happrn, but the exterior smudge marjs plus oil inside, just seems ... Read More

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Google - Jul 11, 2026

My trip yesterday was a mixed bag. I took my vehicle in for an oil change. The staff in Service were not very warm. Almost a course, straight down to business feel. I requested not to have my vehicle go through the car wash and that was followed. Upon retrieving my vehicle after the oil change, i found it left with smudge marks on the passenger side front quarter panel, and had a couple drops of oil on my center console. How does that happen? I know accidents can happrn, but the exterior smudge marjs plus oil inside, just seems like flat out careless. The time spent was ~1hr15m. The best part of the visit was chatting with other customers while waiting, but I know that's not really what these reviews are for. Leaving a 2 star review, and to explain i dont ever leave 5 stars - nobody's perfecr. I knocked off a dtar for the cold demeaner of customer facing staff, and i knocked off a star for the carless actions of the tech who did the work. I would have provided pics of the oil drops on the center console, but i didnt get the link to leave a review until 24 hrs after my appointment.

Brought in my vehicle for an engine problem, need to disassemble motor for further inspection. I was good with that but they have no qualified technicians to do the work. Was told I would need to take it somewhere else. My suggestion is they need to pay the Mechanics more money and do away with flat rate and pay them by the hour! Maybe then you could hire some employees.

If you want to be a victim of a scam, feel free to contact this people. 9 months old car and the refuse to replace a sensor and now I have to pay 1600$ for a part that costs somewhere 300$ - 600$ … Also the other robbery was the diagnosis fee, no against to pay for it, but at least make it worth. TOTALLY NOT WORTH I FEEL FOOLED AND SCAMMED BY THIS PEOPLE.

I had a terrible experience. I took my car to get the a/c recharged, now it no longer works along with my defroster. I was told that I needed a new compressor that was done in 2019 with another dealer. No one can explain why my a/c was working before I got there and now not at all. along with my defroster. I've never had a problem with my defroster. Previous dealer said it sounds like it was overfilled, but the rep at Sheridan was adamant that it was filled to the proper levels. Now I have to ... Read More

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Google - Jul 3, 2026

I had a terrible experience. I took my car to get the a/c recharged, now it no longer works along with my defroster. I was told that I needed a new compressor that was done in 2019 with another dealer. No one can explain why my a/c was working before I got there and now not at all. along with my defroster. I've never had a problem with my defroster. Previous dealer said it sounds like it was overfilled, but the rep at Sheridan was adamant that it was filled to the proper levels. Now I have to take somewhere else. The best part is that the outside temps will be in the triple digits.

Took my vehicle in for 2 recalls!!One recalls dealing with my ac unit!!When dropping vehicle off ac unit had some cold air!But when picking vehicle up vehicle had no cold air at all!!I was told I have a leak!!

No he gastado nada de dinero en cambio de aceite con cambio de filtro desde que compre mis fords

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Poor customer service from service advisor Michelle. Very argumentative and seems as if she don't want to answer questions related to my vehicle issues. Seems as if she always have an attitude. Bill and Matt are great and I never have a problem with them.

From the service writer to the tech to the detailer to the supervisor to the owners (Joe, Chip, Tim). Everyone dropped the ball on my car and destroyed my white interior. Also, I love how Chip can respond to my review on Google but not my voicemails or emails. I have added more photos from when I picked up my car on Friday, 7/17. Do you think this is a clean headliner? I would also like to add that I had 166 miles to E when I dropped my car, and I picked it back up with 93 miles till empty. The miles ... Read More

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Google - Jun 11, 2026

From the service writer to the tech to the detailer to the supervisor to the owners (Joe, Chip, Tim). Everyone dropped the ball on my car and destroyed my white interior. Also, I love how Chip can respond to my review on Google but not my voicemails or emails. I have added more photos from when I picked up my car on Friday, 7/17. Do you think this is a clean headliner? I would also like to add that I had 166 miles to E when I dropped my car, and I picked it back up with 93 miles till empty. The miles didn't change so they let me car run and burn 73 miles of gas.........😲

On May 18, 2026 salesman Nate calls me. He wants to follow up regarding a vehicle I had expressed interested a few weeks prior. He mentioned he was just getting back from vacation. Since I am still on the search for a Ford F150 lightning truck, I appreciated the call from Nate. I asked him if their particular lightning had the "Pro Power" package and he admitted that it did not. Nate then asked me to list the features of a lightning that I would be interested in so that he could look for one for me. I listed the ... Read More

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Google - Jun 7, 2026

On May 18, 2026 salesman Nate calls me. He wants to follow up regarding a vehicle I had expressed interested a few weeks prior. He mentioned he was just getting back from vacation. Since I am still on the search for a Ford F150 lightning truck, I appreciated the call from Nate. I asked him if their particular lightning had the "Pro Power" package and he admitted that it did not. Nate then asked me to list the features of a lightning that I would be interested in so that he could look for one for me. I listed the features I wanted, color, trim, etc. I also mentioned that there was a similar truck to what I was looking for for sale in lower Delaware (I did not say I was going to buy it, had looked at it, or anything else regarding the other truck in lower Delaware). Nate then proceeds to HANG UP on me AFTER HE CALLED ME! Why would you ever shop at Sheridan Ford if you have to be treated like salesman Nate treated me! You would think that the car salesman would be the friendliest individual you deal with at any dealership considering he is trying to sell you a vehicle but apparently that is not the case with Nate. I WILL NEVER do business with Sheridan Ford and I highly recommend you don't either!!!

Being stuck out of state with no car and no transportation was stressful enough, but the service we received made it even worse. The service advisor Bill addressed both me and my wife as “fellas” twice, and my wife had to correct him by saying, “Excuse me, I’m not a guy, I’m a woman.” That should have been the end of it. I later received a call about my vehicle, but the explanation was unclear. When I tried calling back to find out exactly what was wrong with my car, no one returned my call. From a New ... Read More

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Google - Jun 6, 2026

Being stuck out of state with no car and no transportation was stressful enough, but the service we received made it even worse. The service advisor Bill addressed both me and my wife as “fellas” twice, and my wife had to correct him by saying, “Excuse me, I’m not a guy, I’m a woman.” That should have been the end of it. I later received a call about my vehicle, but the explanation was unclear. When I tried calling back to find out exactly what was wrong with my car, no one returned my call. From a New York State customer’s point of view, this was a very disappointing experience. Communication was poor, customer service was lacking, and when you’re stranded away from home, that’s the last thing you need. You wanted an honest review, and this is it. Based on my experience, I would not return to this business.

Never thought I would leave a bad review for a car purchase. My first car was a brand new Kia and was a great car for years. Came here to purchase a used car and have reported issues and bc it’s not engine or transmission they will not help even within the 90 days. Def take your time on test drives and maybe even drive it for a day before locking in bc if you report something 5 days later then it’s too late and it’s on you.

I was treated like any other person who walks in and off of the street that they don’t know and given a lowball figure for a trade-in for a vehicle. After that contact was intermittent and days in between. I personally would not shop there again.

My car was magically in worse shape after the initial repair and had to be sent back in for additional repairs at an astronomical cost.

Sheridan Nissan is hands down the best dealership that exists! There is no other that comes close to the quality, honesty and loyalty I experience every time I bring my Pathfinder in for service. Bill H. in service and Bob H. is sales provide service which is invaluable and almost non existent when compared to other companies. Each time I come in, I can relax knowing that Bill will take the time to discuss the service details and make recommendations that are best for my vehicle at that time. I am so grateful for the trusting bond I have developed ... Read More

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DealerRater - May 21, 2026

Sheridan Nissan is hands down the best dealership that exists! There is no other that comes close to the quality, honesty and loyalty I experience every time I bring my Pathfinder in for service. Bill H. in service and Bob H. is sales provide service which is invaluable and almost non existent when compared to other companies. Each time I come in, I can relax knowing that Bill will take the time to discuss the service details and make recommendations that are best for my vehicle at that time. I am so grateful for the trusting bond I have developed with Bill over the years. I can actually look forward to servicing my car instead of feeling the stress and anxiety that normally accompany such a visit. This is why I always make sure to schedule my visits with Bill only. In the future, I will only purchase and service my vehicles from Sheridan Nissan. Even when moving, I will drive back just so that I can work with this extraordinary talented and trustworthy team of professionals! Thank you Sheridan Nissan for all you do!

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Unpleasant and unfriendly service advisors. I even had to rotate my own tires.

Voicemails left regarding new service on one vehicle & requesting status update on another vehicle; no return calls from / for either. Lack of communication all around. Have tried updating personal contact information everytime I'm there & never seems to update in the system. Seemed to have been inconveniencing the check in person from start to finish. When finished the express oil change, was handed the keys with zero acknowledgment. When asked where the vehicle was, was told "somewhere in the lot out there."

The dealer did a good job but my complain is with ford customer service who declined the buyback. We had our car for few months had my first oilchange 4900 miles. They said there is a small leak and that parts need replacement. I was not told that the engine itself is included until last week. Ford customer service called today saying that buyback was not approved.its just sad a brand new car we got few months will low mileage now need an engine replacement and cant proceed with. Buyback.